I purchased a Ford Ranger 4 years ago which came with 3 years of warranty, the first three service checks for free and a lot of extras for free due to a promotion. All fine, no problems. Two years ago I bought a 2nd car and well Ford had a good model for the same price as all competitors and again I purchased a Ford, the Ford C-Max this time.

The car is ok (not great) and came with only 2 years of warranty (a bit short for a $40,000 car), and within the first year the gearbox already had problems in reverse. It burns if there is a little bit of a slope. The dealer checked it with the first service and said there was no problem. Well, I don't agree, but what can you do.

Now after two years and only 34000 kilometers on the counter, I brought it to the dealer for the 2nd service check. Note that neither service checks were free. In the 2nd year one of the rear seat belts stopped working (that's quick!) and the curtain of the glass rooftop does not close anymore. So I mentioned these two things to the dealer and expected them to be under warranty. Wrong!

Since the service check was one month and 12 days after the warranty expiry date they want me to pay for these two repairs which I kindly refused.

I will file a complaint with Ford about this and see what they have to say about it. Before I had a Jaguar for 15 years and guess what, the safety belt mechanisms were fine even after 15 years (so was the rest of the car btw).

In short, because of the low quality and the terrible service on top of that, I will never buy a Ford again!